Terms & Conditions

Last updated: 24th May, 2024

Introduction

Welcome to SoundX. These Terms and Conditions govern your use of our website, mobile application, and associated services. By accessing or using SoundX, you agree to be bound by these terms and all applicable laws and regulations. If you do not agree, please do not use our services.

Privacy Policy

Our Privacy Policy explains how we handle your personal data and protect your privacy when you use SoundX. By using our services, you agree that SoundX can use such data in accordance with our privacy policies.

User Account

Accessing certain functions of our website and mobile app may require registration. For such services, you must provide your phone number and name, verified via OTP, to create a user profile.

Intellectual Property

All content on the SoundX platforms, including texts, graphics, logos, icons, images, and software, is the property of SoundX and is protected by copyright and intellectual property laws. You may not use, reproduce, or redistribute this content without express written permission from SoundX.

Third-Party Services

Payment Processing: Payments made through the SoundX website are processed by Razorpay. Your use of Razorpay is subject to their terms and conditions.

Hearing Tests: Our hearing test features are provided in collaboration with Shoebox.com. When you use these features, you are subject to Shoebox.com’s terms and conditions.

Prohibited Activities

You are prohibited from using our site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances.

Shipping and Delivery

Shipping locations

Domestic Shipping: SoundX ships to all major cities and towns within India only. We do not offer international shipping at this time.

Shipping Charges

Domestic Shipping: We offer free shipping on all orders within India.

Processing Time

Orders are typically processed within 1-2 business days from the time of order confirmation. Processing times may be extended during holidays or promotions.

Delivery Timeframes

Delivery times range from 3-7 business days, depending on the destination.

Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking information. You can track your order through the shipping carrier’s website using the provided tracking number.

Order Issues

Delayed Delivery: If your order is delayed beyond the estimated delivery time, please contact our customer service team for assistance.

Lost Packages: In the unlikely event that your package is lost during transit, we will work with the courier service to locate your package or provide a replacement.

Incorrect Address: Please ensure that you provide the correct shipping address at the time of order. SoundX is not responsible for orders delivered to incorrect addresses provided by the customer.

Purchase, Returns, and Refunds

Purchases: You can purchase products directly from our website. All purchases are subject to our acceptance and availability of stock.

Returns: Products can be returned within 15 days of delivery if they are in new and unused condition. Contact our customer service to initiate a return.

Refunds and Replacements: Eligible returns will be refunded to the original method of payment. Products under warranty that have defects in materials or workmanship will be replaced, not repaired, within two years from the date of purchase. To initiate a return, you can call us at our customer service number +919792000666. The return and refund processing time is 7 days from the date of delivery of the returned product to us.

Limitation of Liability

SoundX shall not be liable for any direct, indirect, incidental, punitive, or consequential damages that result from the use or inability to use, our services or products. You hereby agree to indemnify, defend and hold harmless SoundX against any and all losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by SoundX that arise out of or result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you or SoundX pursuant to these terms of use. Further, you agree to hold SoundX harmless against any claims made by any third party due to, or arising out of, or in connection with, your use of our services or products, any claim that your material caused damage to a third party, your violation of the terms of use, or your violation of any rights of another, including any intellectual property rights.

Changes to Terms

We reserve the right to modify these terms and conditions at any time without notice. You acknowledge and agree that it is your responsibility to review these terms & conditions periodically to familiarize yourself with any modifications. Your continued use of SoundX after any such modifications will constitute acknowledgment and agreement of the modified terms and conditions.

Governing Law

These terms shall be governed and construed in accordance with the laws of the jurisdiction where SoundX’s headquarters are located, without regard to its conflict of law provisions.

Termination of use

You agree that we may, at our sole discretion, reserve the right to suspend or terminate your access to all or part of SoundX and resources with or without notice and for any reason, including, without limitation, breach of these terms & conditions and to take all necessary measures to prevent access to any services or termination of services if the terms are not complied with or are in contravention or violation is suspected.

Contact Us

For more information about our terms and conditions, or if you have any questions or concerns, please contact us via our website.